SALES POLICY | TERMS & CONDITIONS
Bunny Buddy Breeders
Rabbit/Bunny Sale Terms:
- Bunnies or Waiting List Spots are booked in advance by paying a 50% deposit to reserve your bunny. We cannot hold a bunny or a spot for you without a deposit.
- Final 50% is due on collection.
- If using the Pet Courier Service, the final 50% for the bunny as well as the courier fee needs to be paid 2 weeks before the Courier trip is scheduled to leave. Courier dates might change slightly from time to time but we will inform you of this as soon as we are made aware of it. If the client does not pay all fees in time, previous paid fees will be forfeited by the client and the sale will be cancelled.
- Deposits or full payments for bunnies and/or waiting list spots are strictly non-refundable unless the bunny dies or gets sick in our care at Bunny Buddy Breeders.
- If the bunny dies or gets sick while with Bunny Buddy Breeders and the buyer chooses to replace it with another bunny, the non-refundable deposit or full payment is reinstated.
- Once the bunnies leave the farm they are the responsibility of the buyer and/or the courier.
- Bunnies do not leave our farm without being paid for in full.
- If the bunny dies while in our care we will offer a replacement or refund your payment.
- If the bunny dies or gets sick in transit with the courier this will need to be taken up with them. We ensure that all bunnies are healthy and fit for travel when they leave our farm.
- You are welcome to send your own Pet Courier Service, as long as the bunny is paid for in full before leaving the farm.
- Bunnies bought from Bunny Buddy Breeders are all purebred rabbits and you will receive a digital certificate when you buy a bunny from us. You need to send us the name/s of the bunny or bunnies latest 2 weeks after receiving them or it becomes too hard to track the records down. We do not back up Certificates.
- When you collect your bunny from us we will bring the bunny out for you, but for reasons of disease control and security, no one is permitted into the rabbitry.
- We reserve the right to refuse to sell to anyone without explanation. If you *have* paid a deposit (or in full) we will refund your payment if we choose to not sell to you.
- If your bunny dies or gets sick while in our care we will offer you a replacement or refund.
- FOR COLLECTIONS: If the buyer has paid a deposit or in full and fails to collect the bunny within 1 week of the date bunny can leave, the sale will be cancelled and the buyer forfeits payment (provided no other arrangements have been made). If the buyer can not be contacted or has not given a definite date for pick-up, the sale will be cancelled one week after the bunny is due to leave. All payments made will be forfeited, and the buyer will receive a notice of cancellation.
- The Buyer is responsible for the bunny to be kept in appropriate conditions for its health and welfare and will be fed a suitable diet.
- If the buyer changes their mind after sending a deposit, their hold on the bunny will be canceled and the buyer forfeits the deposit.
Customers (Breeding):
- Breeding with our bunnies are strictly not allowed. No rabbit may be bred with any other rabbit whether the 2nd rabbit was bought from us or not.
- To ensure the health and well-being of our rabbits and that of all rabbits in the Country, we kindly ask that no breeding takes place. Males and females—should be sterilized as soon as possible (If you have 2 of same sex you can see how it goes without sterilization first). It’s important to separate males and females at three months of age and keep them apart until at least six weeks after neutering. If these guidelines aren’t followed and a litter is produced, the babies will need to be weaned in time and couriered to our rabbitry at the client’s expense or brought back personally, no compensation will be provided for the babies, as this would constitute a violation of our sales policy. We care deeply about responsible rabbit ownership. We enforce strict rules and guidelines, and backyard breeding is neither allowed nor tolerated under any circumstances.
- If a customer breeds with our rabbits—whether intentional or accidental—they must inform us immediately. Under our sales policy, any babies produced in such circumstances are considered to belong to us. Under no circumstances may our business name be used to promote or sell any babies (we need to be informed of any births immediately). This includes sharing any media we have provided (such as photos or birth certificates), using our branding, advertising style, props, or marketing ideas, or referring to our website in any way when selling the babies or any rabbits purchased from us. Failure to comply with these terms will result in further action being taken, as it constitutes a violation of our sales agreement.
Couriers: (IMPORTANT)
- Bunny Buddy uses a designated courier but you are welcome to send your own as well.
- When making use of the courier through us, you get a better fee and you can rest assured that the bunnies are taken care of during the trip. We also supply food for the trip.
- Courier and final bunny fees are due approx 2 weeks before courier leaves, a final date for payment will be given, failure to make payment by this date will result in order being cancelled and bunny being sold to another client to ensure it still gets a home and funds are recovered. In this case you will lose your deposit.
- Please note that you need to be ready when the courier drops off, the courier will be in touch before he arrives, if the courier cannot get hold off you for drop off, the bunnies will pass their destination and return with the courier, all fees paid by the client will be forfeited and the client will be charged for cost incurred to get the bunnies back to a safe destination. The courier has allocated trips all over the country and also transports other animals, therefor they cannot take too long per drop off or it will negatively affect their other orders as well the well-being of the animals.
- Unfortunately its impossible to give exact dates for courier pickup and dropp off, the pet courier only travels once a month towards the end of the month, dates are given as soon as possible.
Pricing:
- Bunnies are R1650+ each. Strictly no refunds.
- The Courier Fee is R650 – R750 for anywhere in South Africa (excluding a few areas). You also have the option to send your own Pet Courier.
Our Online Shop:
- The Online Shop is separate from the farm. The Courier for online shop items is also separate from the Pet Courier. We cannot send items with the Pet Courier as they only transport pets.
- The Online Store has a separate Courier who will deliver to your home for a seperate fee.
- Please place orders 3 weeks before collecting or receiving your bunny.
- No refunds can be given on shop items, however, if an item arrives at your home damaged we will investigate the situation and offer a refund if determined the item was damaged by the courier. Damaged items must be photographed and reported immediately (within 24 hours) or they cannot be exchanged.
- We will not give advise on items in our online shop unless you buy them from us.